FAQ

Quick answers.

Answers about quotes, AI, accounts and invoices.

CELVENO help⌕
QuotesLine items & revisions
CELVENO AIAssistance & approvals
CostingPurchase/selling prices & margin
AccountsRoles & login
What is CELVENO?

A platform for quotes, catalogue management, costing, revisions and invoices.

Who is CELVENO designed for?

Swiss SMEs, trades, service businesses, industry and project-based businesses.

How do revisions work?

Saved changes are assigned a traceable revision.

What can CELVENO AI do?

Analyse enquiries, documents and customer replies, and help prepare text and quotes.

How does CELVENO AI handle prices?

AI output is not treated as an authoritative source of prices. Binding prices come from stored, imported or deliberately entered and checked values.

Are AI changes applied automatically?

No. Changes require your approval.

Does CELVENO support Swiss QR invoices?

Yes, with compatible bank details.

Where do I log in?

Go directly to app.celveno.com.

How does the CELVENO AI allowance work?

Starter AI, Business AI and Enterprise AI include a monthly AI allowance. Depending on the feature used, approximate monthly guidelines are 50–200 AI actions for Starter AI, 200–500 for Business AI and 1,000–2,500 for Enterprise AI. CELVENO shows usage as a percentage from 0–100%. Short text tasks use less of the allowance than extensive document, image or quote analysis. At 100%, AI features pause until the automatic reset on the first day of the next calendar month. Failed AI requests do not count, unused allowance does not carry over and there are no automatic paid overages. Additional AI allowance can be purchased separately if needed.

How often is my CELVENO data backed up automatically?

Automatic company backups depend on your plan: Starter once a week, Business once a day and Enterprise twice a day. Each AI variant uses the same backup schedule as its base plan.

Can I use CELVENO without AI?

Yes. You can create quotes manually and work with customers, your catalogue and prices. AI features are optional and depend on your subscribed plan.

Will I receive access immediately after requesting a demo?

Requests are handled personally. We reply by email to arrange access, trial duration and scope. Requesting a demo does not create a subscription.

What does my customer see in the PDF?

The reviewed quote details, including services, quantities, selling prices and total. Internal purchase costs and margins are not part of the customer document. Review the PDF before sending it.

Is inventory management automatically included?

Items & Inventory is an optional module requiring separate company activation. Please enquire about availability and terms for your business.