Handle customer enquiries together with connected email in CELVENO
A customer enquiry arrives — but who is handling it? And has someone already replied?
The Enquiries & Email area extends teamwork around customer enquiries in CELVENO. Connected business mailboxes and website forms can bring their enquiries into one shared inbox.
Team members can take ownership of enquiries or assign them to colleagues. Visible ownership and editing locks help prevent two people from working on the same enquiry at once.
An enquiry can become a quote directly. For the reply, the quote PDF and selected attachments can be added to an email draft.
Alongside a shared company mailbox, authorised users can connect personal business mailboxes. Connections have been prepared for Google/Gmail, Microsoft 365/Outlook and other compatible providers using IMAP/SMTP.
Connection checks, test emails and the time of the last retrieval help with setup and ongoing checks.